Frequently Asked Questions
HOW DOES SELLING WORK?
Bring in your clothes to one of our two locations,nicely folded and check in with a DeeLux staff member. While you shop, our friendly buyer will sort through your items; we are currently taking Summer styles. Please be aware that our buyers decide what to take in considering condition, style, season and current inventory.
HOW MUCH DO YOU PAY?
We offer 35% of our retail price in cash, or 50% of our retail price in store credit. Example: If we price an item at $10, you can choose to take $3.50 in cash or $5.00 store credit!
DO I HAVE TO WAIT FOR MY CLOTHES TO SELL BEFORE I GET PAID?
No. We will give you cash or store credit on the spot! We advise you give us a call for an estimate on the current selling wait time.
CAN YOU GIVE ME A QUOTE BY PHONE OR EMAIL?
Unfortunately, we are not able to provide estimates over the phone; all selling has to be in store.
DO I NEED AN APPOINTMENT?
You don’t need an appointment. We buy all day and every day, until an hour before we close.
DO I NEED TO BE OVER 18?
Yes, we do have an age requirement of 18 or over to sell. If you are not 18, you can bring a friend or a guardian with you and use their license/identification.
DO I NEED MY ID?
Yes, we need either a state ID, drivers license, or passport. If you are a minor and do not have a form of identification, you may use your friends' or your guardian's form of identification.
CAN I GET CASH AND STORE CREDIT?
Yes. A lot of our customers like to use some of their trade credit (either towards a same-day purchase, or on a trade card for later use) and get the rest in cash. Its a fun way to get the best of both worlds!
WHAT DO YOU BUY?
We buy men’s and women’s clothing for the young and young at heart (high school age and older). We’re looking for current, up-to-date styles. We also buy select vintage items. Clothes must be clean (recently laundered) and in good condition. We buy in season, or just ahead of season. Perusing our racks will give you a good idea of what we buy. Our stores are filled with clothes that we have selected and bought from the community!
DO YOU BUY EVERYTHING?
We buy selectively, choosing the best items from every seller. You can save your time by pre-sorting your clothes before you bring them in. Please remove any intimates, lounge wear and clothing with holes, stains, fading, or other damage.
DO BUY BRAND NAMES?
Please take a look at the list of “Brands we Love” to see what brands our customers are currently loving !
DO YOU BUY DESIGNER BRANDS?
We buy designer brands by the same guidelines as everyday brands: up-to-date, clean, good condition, and appropriate for our customer base. Please give us a call for any questions on pricing and specific brands we take (909) 399-0721.
WHAT SIZES DO YOU BUY?
Women’s sizes 0-16 or S- 2XL. Men’s sizes waist 28 - 40.
DO YOU BUY OTHER THINGS besides CLOTHES?
Yes, we buy shoes and accessories such as belts, handbags, backpacks, hats, and designer sunglasses.
DO YOU BUY BUSINESS SUITS OR PROM DRESSES?
No, we don't buy business attireor formal wear.
DO YOU BUY CHILDREN'S CLOTHING?
DO YOU BUY COSTUMES?
No, we are no longer buying Halloween costumes.
WHAT IF I DECIDE I DON'T WANT TO SELL?
Be aware that you are more than welcome to not sell, or to keep a specific item. The choice is always yours. We’re always happy to look at your clothes, whether you sell or not!